The single most difficult thing to copy is exceptional customer service.
We live in a world where we are spoilt for choice, value and convenience, and the same cannot be said for good old fashioned, personalised customer service. The best performing retailers and service organisations understand that true growth occurs because their customers love doing business with them and sing their praises to neighbours, friends and colleagues. This is the only kind of growth that can be sustained over the long term. A face to face visit with your patient is the ideal time to create a WOW experience which generates positive word of mouth, patient loyalty and repeat visits.
ProWOW Experience in VIC
When you find out your child needs spectacles, it can be a stressful and somewhat worrisome thought. Even more so when there is difficulty in finding an elastic spectacle band that fits. This was the problem for one Victorian family when their daughter was diagnosed with long-sightedness.
After ordering several size bands in, they just couldn’t find one that worked. However, the Dispenser at this practice in Point Cook had next level niceness! She took a few home and made a custom strap for the child. The family were beyond grateful and excited that their daughter could now see clearly with no issues. They sent a bunch of flowers and chocolates along with a beautiful email to say thank you:
“Hi, ‘we’ both wanted to tell you how grateful we are for all of your help since Amelia was diagnosed with her long-sightedness but especially your help with her strap. It may not seem like a big thing, having a strap the right size, but it’s such an enormous thing for us knowing that she is comfortable in her glasses and that she can crawl, cuddle and go in her pram and car seat without her glasses falling off and being uncomfortable. Thanks so much, we are very appreciative.”
 
