The single most difficult thing to copy is exceptional customer service.
We live in a world where we are spoilt for choice, value and convenience, and the same cannot be said for good old fashioned, personalised customer service. The best performing retailers and service organisations understand that true growth occurs because their customers love doing business with them and sing their praises to neighbours, friends and colleagues. This is the only kind of growth that can be sustained over the long term. A face to face visit with your patient is the ideal time to create a WOW experience which generates positive word of mouth, patient loyalty and repeat visits.
ProWOW Experience in NSW
This NSW optometry practice thought it would be a good idea to spring clean their practice and also to remind passers-by that they should get their eyes checked. This also serves as a reminder that Summer is on its way and for customers to think about how they are going to protect their eyes from the sun’s harsh rays. Creativity and fun at its best!
